Returns & refunds
We want you to be confident in what you order. If something isn’t right, contact us first — we’ll work with you to make it right. Because these are harm-reduction testing supplies, a few common-sense rules keep every kit that ships out sealed and reliable.
Start by contacting us
All returns need our approval before you send anything back. Email contact@2cb.comwith your order reference and what’s wrong, and we’ll tell you the next step. Items sent back without prior approval can’t be processed or refunded, so please reach out first.
What can be returned
Unopened items in their original packaging and original condition are eligible for return once approved. Because test strips and reagent kits are single-use safety supplies, we cannot accept returns on opened or used products, or on items that were damaged after delivery. This isn’t about paperwork — a broken seal means we can’t verify a kit is still accurate, and we won’t resell it to anyone else.
Return shipping
If the return is due to a change of mind or an ordering mistake, you cover the cost of return shipping. If we got something wrong — the wrong item, or a fulfillment error on our end — we’ll provide a prepaid return label at no cost to you.
Damaged or lost in transit
If your order arrives damaged, or doesn’t arrive at all, tell us as soon as you can. We’ll open an investigation with the carrier and work toward a replacement or another resolution. Keeping the packaging and any photos of damage helps us sort it out faster.
Refunds
Once we receive and inspect an approved return, we issue the refund to your original payment method. How long it takes to appear depends on your bank or card issuer — that part is out of our hands, but we process our side promptly after inspection.
Questions
Anything about an order, a return, or a refund: contact@2cb.com. We’re glad to help.